Covid-19 Patient Updates

By | March 30th, 2020 | Comments Off on Covid-19 Patient Updates

We are taking this unusual step to write to you personally regarding COVID-19. You will have heard the directive from our Provincial Health Officer, Dr Bonnie Henry, to self-isolate and practice social distancing.

The time to act is now. Our province is in a state of emergency. What we do today will impact your health and the health of all British Columbians in the weeks to come.


  • No dinner parties. No shopping. No sports, not even outside. Instead, have coffee or visit with a friend by phone or online.
  • Always keep six feet (two meters) away from everyone. That’s about the width of a car or the length of two arms stretched out. Call your loved ones and tell them to do the same.
  • Remind young people in your life that they can get sick from this virus. More importantly, they can be carriers and cause a lot of harm to parents, grandparents, and other loved ones.

Postponing appointments

  • We will be postponing non-urgent medical appointments, including physicals/check-ups. We are moving to phone or video visits as much as possible.  If you are uncertain about the need to be seen in person, please call our office at 604-739-9881.

Guidelines for patients who think they have COVID-19:

  • If you are sick with mild symptoms (cough, runny nose, sore throat), stay at home. Follow the self-isolation guidelines from your local public health unit
  • If you have respiratory symptoms (like a cough, fever, or difficulty breathing) and think you need to see a doctor, CALL FIRST, BEFORE COMING TO THE CLINIC.  
  • If you think you may have COVID-19, please be aware that there are specific testing criteria. Please check the BCCDC website for excellent information. You can call our office if you are uncertain.

Guidelines for patients coming to the clinic:

  • If you are checking in please CALL our office when you are at the front door so that we can screen you before you enter
  • If you have a surgical mask, or another way of covering your nose and mouth, please bring/wear it.  If we have a supply of masks, we will provide them based on need
  • Stay two meters (six feet) away from other people and avoid touching surfaces.


In the coming days, clinic staff will be calling to rebook some of your appointments in order to minimize your exposure to others in the clinic.

People who are earlier in their pregnancy will have a greater number of weeks between their in-person appointments as per pregnancy guidelines.  There will be phone or virtual appointments available as well.

There will be additional phone calls from staff checking about symptoms or travel history.  You will be cared for, whether you have symptoms or not.  Your honest answers will ensure that we can prepare adequately for your care and ensure that I and other patients are protected when you attend.



Stay home.  It is the only way to keep yourselves, your loved ones and our community safe.

We need your help to keep us safe, too.  While you stay home, we are going to work to care for you.  If one the the physicians were to fall ill, there will be other physicians to care for you, but it will disrupt your care.  And it will affect our lives and our family’s lives.

We can do this, but we can’t wait one more hour or one more day. Let’s save lives, together.